The Opportunity:
Companies, such a Law Firms, whose sole income is based upon “Billed Time”
The Problem:
The company lacks the ability to enter an account code for billing purposes during the call. Most systems support entering a code before or after the call.
For Example: An attorney is on a call and forgot to enter the appropriate account code. He/she can enter the account code during the call.
The Solution:
By implementation of Account Codes, any billable call can be tracked through the SMDR output regardless if the account code was entered before or during the call.
The Benefit:
Better management of billable phone conversations.
Description: ACD (Automatic Call Distribution)
The ability to provide ACD call distribution (and features) as a standard offering with all Coral platforms.
The Opportunity:
A company with inbound call traffic that requires managed distribution to specified agents. This would include companies that need to automatically answer calls when no agents are available.
The Problem:
Organizations that can’t effectively manage their incoming call traffic.
The Solution:
Calls can be routed to ACD groups providing 3 methods of call distribution based on the call centers’ needs.
| Terminal: |
Always start with the first member defined in the ACD group |
| Terminal: |
Fair and equal distribution in a “round robin” method |
| Statistical: |
The next agent to be called is the one who has been verified in idle for the
longest. |
Callers routed to ACD groups can be given unique music on hold messages (up to 4), in addition to periodic unique announcements pertinent to the environment they called. Announcements can be
- Mandatory: your call may be recorded for quality assurance purposes
- Introductory: All agents are busy please wait as your call will be answered in the order it was received
- Re-Occurring: All agents are still busy.
Calls can overflow from ACD groups based on predetermined time intervals. Overflows can be to Priority ACD groups, or any valid destination in a Coral or Coral network.
Coral Standard ACD Features:
- Log In / Out
- Release /Resume
- Calls Waiting
- Load ID *
- Name Retention
- Priority Queue
- Announcer support
- Auto Answer
- Unique Hold message
- Statistical Hunt
- Call Delay
- Mandatory announcement
- Silent Monitor
Description: Auto Station Re-Location
The ability for the “end user” to move and relocate their phone without administrative assistance.
The Opportunity:
Organizations where individuals move locations on a continual basis. This constant movement causes increased loss of productivity and time spent on moves, adds and changes.
The Problem:
The recurring costs, resources and man hours used with constant MAC work for individuals constantly moving inner-office locations.
The Solution:
With Tadiran’s Auto Station Relocation feature programmed on the phone, workers can simply unplug their phone from one location and plug it into another location and maintain their current feature set. Implementation of this feature is easy, type in the feature code and extension number followed by their password.
The Benefit:
Auto Station Relocation users can expect increased productivity, less down time and increased savings |
